I attempt to place an order and it rang for 3 minutes before it hung up on me. I call the store phone number which directs me to an automated system. I see someone inside but they won’t acknowledge me. Upon arrival, their open sign is off and the door is locked. I got an email with an order # and relayed it to customer service.They informed me they were able to look it up and stated they would call the bakery to ensure that my order would be ready at time listed and I would receive a call when they were ready for pickup.I did not receive a call so I reached out to customer service again, they said that the computers were down so the bakery did not have my order nor were they able to complete it.IT IS NOT WORTH IT PEOPLE, DON’T GO THRU ALL OR THIS TO GET NOTHINGEileen’s Cookies are really good too and they are open, you can walk in or order online and they will actually take your money and give you your cookies!Crazy right?I hope Insomnia Cookies gets its together.I looked up their business hours before I drove to the store and it states they open at 11 am. I contacted customer service on FB which I will say is responsive, they couldn’t find my order so offered to issue a refund.
#Insomnia cookies okc update#
UPDATE 6-18-21I placed an online order, website froze, my card was still charged. Kinda ruined the cookie-eating experience honestly. Long story short: waited 30 minutes for 4 cookies for $7, and left feeling like I was a bother. I understand being busy, but this poor girl was clearly miserable. I mentioned as she was leaving Gosh its gotten complicated to order cookies and she abruptly turned around and said Well its a bad time to work at Insomnia cookies, we are severely understaffed. Handed my order to me and quickly spun off.
A lady answered and I said Hi! this is so-so and Im ready to pick up my order she said shed be right out. went through a number of automated options before being sent through to the main store. Theres a sign that says to call this number to let them know you are there to pick up your order.
(?) When my order was ready I went back to the storefront. I waited in my car for 30 minutes for 4 cookies I paid 7$ for. I guess they dont have cookies ready to go. I drove up to this location and it had locked doors with a sign that states you have to order online. Its very difficult to purchase cookies now-a-days.
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